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Terms and Conditions

By using our site the consumer has unconditionally agreed upon the terms & conditions of use as mentioned here and/or elsewhere in the website.

The terms & conditions mentioned here govern your use of for the site of Primo Gifts Pvt Ltd.

  • All products mainly floral arrangements available on the site are indicative (as may be different from time to time). All the products are accessible for local and national delivery only.
  • To ensure longer life and freshness, certain flower & plant arrangements may be delivered in bud.
  • All products and flower arrangements are subject to availability. In the case of any supply related difficulty, we reserve or have the right to replace the product with a substitute of equal value & quality with no notice.
  • In case if we are unable to make available all or part of your order (the item or any substitute of the order to you); we shall inform you as soon as possible & compensate your payment in full within 30 days after the proposed delivery date.
  • Products on flowerdeliveryuae.ae are not obtainable for same day delivery. For more details on this you can contact at info@flowerdeliveryuae.ae
  • Prices of products listed on flowerdeliveryuae.ae are applicable for a maximum of 14 days from the day you place your order, but are subjected to change in peak seasons & to hold the seasonal accessibility of some flowers.
  • Prices comprise VAT at the current rate placed by custom & excise.
  • We have the right to change with no prior notice, the charge or prices of any or all products provided on flowerdeliveryuae.ae.
  • In the course of order process, you will be needed to give us your complete and genuine personal details along with correct postcode and the details of the recipient together with all required payment details.
  • flowerdeliveryuae.ae accepts payment via all major debit and/or credit cards. You can talk to our customer care representatives to know about the other payment methods.
  • By hitting it off on the 'Check Out' button at the competition of the order process; you're accepting to be comply by our stipulations & terms contained in Terms & Conditions & appearing wherever on flowerdeliveryuae.ae
  • Submitting your request is subjected to our approval of this offer. We will convey an email confirmation regarding your order details to recommend that your order is being processed through your email address that you have provided. We will not think ourselves accepted a contract with you until we've issued the confirmation via email.
  • Except where declared, free delivery, certain locations or cities will be charged at a lower or higher delivery charge.
  • Selected items are not accessible for shipping to certain locations, where feasible we will advise you of such limitations prior to placing your order.
  • Your proposed delivery date will be affirmed in your email order corroboration. The orders received on Sundays or Public Holidays may be processed on the next working day.
  • Delivery of products isn't available on Public Holidays or Sundays, orders will be shipped on the next business day.
  • In order to keep away from delays with delivery or problems, please make sure that you have provided the accurate and full address details together with postcode, recipient's phone number and your daytime contact number or email id so that we can inform you in case any delivery issue arrived.
  • If the delivery has to be made on certain locations, where a third party is concerned like offices, funeral directors, hospitals & other business places, the signature of any authorized person to receive delivery in aid of the organization shall be acknowledged as proof of shipping or delivery to your selected recipient.
  • Please take into account that the flowerdeliveryuae.ae is only accountable for shipping to the address you refer or quote (or to a neighbor if no one is present at home) we apologize for that the products have been correctly shipped and we cannot accept responsibility if the intended receiver has shifted or lives somewhere else and the actual recipient refuses to return the products.
  • Where our delivery professional is unable to find someone to receive the delivery, they will leave in a secure place, deliver to a neighbor or leave a card at the given address for the receiver to contact them.
  • Orders may be cancelled or amended within 24 hours of placing an order.
  • To cancel or amend your order, please contact our customer care from Monday to Friday.
  • Orders may not be cancelled or amended on or after the requested delivery date.